Refund Policy

Last updated: December 9th 2025

At Illucent, we aim to provide high-quality consulting services that meet the expectations and requirements of our clients. This Refund Policy outlines the circumstances under which refunds may be offered for services purchased from Illucent.

Please read this policy carefully before engaging our services.

1. Services Covered

This refund policy applies to all consulting services delivered by Illucent, including but not limited to:

Data strategy advisory
Microsoft Fabric consulting
Power BI development or optimisation
Azure data solutions
Databricks consulting
Training, workshops, and analytics guidance

2. Refunds for Consulting Services

Because Illucent provides professional services, not products, refunds are handled differently from typical e-commerce transactions.

2.1. Refunds Before Work Begins

If you have paid for consulting services but the work has not yet started, you may request a full refund.

2.2. Refunds After Work Has Begun

Once work has started, refunds are generally not provided.
However, Illucent may offer a partial refund at our discretion in situations where:

A significant portion of the agreed work has not yet been performed
The project scope has materially changed before delivery
Both parties mutually agree to end the engagement early

Partial refunds, if issued, reflect the amount of work already completed and time booked or committed.

2.3. Completed Work

Refunds are not available for work that has already been completed or delivered.

3. Cancellations and Rescheduling

3.1. Client-Initiated Cancellations

If you need to cancel a scheduled consulting day or session:

More than 48 hours’ notice: You may reschedule or request a refund.
Less than 48 hours’ notice: No refund will be issued, but rescheduling may be offered at Illucent’s discretion.
Same-day cancellations: No refund.

3.2. Illucent-Initiated Cancellations

In the unlikely event that Illucent must cancel or reschedule:

You will be offered a new date at no additional cost
Or you may request a full refund

4. Dissatisfaction With Services

If you are not satisfied with the service provided, please contact us at info@illucentconsulting.com within 7 days of delivery.

We will work with you to understand the issue and may, at our discretion:

Provide additional clarification or amendments
Offer a follow-up session
Offer a partial refund

Illucent does not guarantee any specific business results, outcomes, or performance improvements.

5. Refund Request Process

To request a refund, please email us at:

info@illucentconsulting.com

Subject line: Refund Request – [Your Name / Company]

Include:

Your name or company name
Date of purchase
Description of the service
Reason for the refund request

We aim to respond within 5 business days.

If approved, refunds are issued to the original payment method within 7–10 days.

6. Changes to This Policy

Illucent reserves the right to update or modify this Refund Policy at any time.
The version displayed on this page will always be the most current.