Last updated: December 9th 2025

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Illucent (“we”, “us”, “our”) is committed to protecting the privacy of our website visitors, clients, and potential clients. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website or our services.

By using this website, you agree to the terms of this Privacy Policy.

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1. Information We Collect

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We may collect and process the following types of information:

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1.1 Information you provide directly

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When you contact us through our website, email, or phone, you may provide:

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• Name

• Email address

• Phone number

• Company name

• Job title

• Message or enquiry details

• Any other information you choose to share

 

1.2 Automatically collected information

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When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on the site

• Cookies and tracking data
  This is used for analytics and website performance.

 

1.3 Data from cookies

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We may use cookies to:

• Improve user experience

• Understand how visitors use our site

• Measure website performance

 

You can manage or disable cookies through your browser settings.

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2. How We Use Your Information

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We use your personal information for the following purposes:

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• To respond to enquiries and provide requested services

• To arrange calls, consultations, or project discussions

• To manage client relationships

• To improve our website and services

• To send administrative or service-related communications

• To comply with legal obligations

 

We do not sell or rent your data.

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3. Legal Basis for Processing (UK GDPR)

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We process personal data under the following lawful bases:

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• Legitimate Interest: responding to enquiries, improving our services

• Contractual Necessity: delivering consulting services to paying clients

• Consent: when you choose to submit information via our contact form

• Legal Obligations: record-keeping or compliance

 

4. Sharing Your Information

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We may share your data with:

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• Service providers such as website hosting, analytics tools, or email systems

• Legal or regulatory authorities if required by law

 

We never sell personal information to third parties.

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5. Data Storage and Security

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We take appropriate technical and organisational measures to protect your data from:

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• Unauthorised access

• Loss

• Misuse

• Alteration

 

Data is stored securely using encrypted systems and trusted service providers.

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6. Data Retention

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We retain personal data only as long as necessary for:

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• Responding to enquiries

• Managing client relationships

• Fulfilling contractual or legal obligations

 

You may request deletion of your data at any time (see section 8).

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7. International Data Transfers

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Some service providers we use may store or process data outside the UK. When this occurs, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

 

8. Your Rights (Under UK GDPR)

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You have the right to:

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• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to processing

• Restrict processing

• Withdraw consent (where consent is the lawful basis)

• Request data portability

 

To exercise these rights, contact us at info@illucentconsulting.com.

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9. Links to External Sites

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Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those websites.

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10. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time.
The updated version will always be posted on this page.

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11. Contact Us

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If you have any questions about this Privacy Policy or how we handle your data, please contact:

Illucent
Email: info@illucentconsulting.com